Theres got to be a way to reach a representative by phone somehow. You cant talk to anyone if youve already filed a claim. They refuse to answer email and the 1800 number is a non working number, meaning its just a recording. The website and phone numbers are endless loops that lead nowhere. Then when I was finally able to access it, I was told a deadline had passed. Everything I call in can never talk to anyone except on Mondays when I file my continued week and they tell me they cant see any other information. Why cant gov2go show whats wrong and allow me to fix it? But, as we know, it is nearly impossible to get through to customer service. Tell the agent that you want a language interpreter to join the call. First they said it would be up Nov 1, then Nov 8, then Nov 17th. Thx. The phone support will be limited. Even email doesnt work. ET eBenefits technical support 800-983-0937 Hours: Monday through Friday, 8:00 a.m. to 8:00 p.m. I had to cash out my 401K just to pay bills. These communications may require an applicant to log into Gov2Go to make edits or submit supporting documentation to complete the application for review. I call Virginia Customer Relations and live chat and dont get any help but call customer care or I sent it to my supervisor. Get Started Why use Gov2Go? 600 East Main Street, Suite 300 Heres the link https://www.vec.virginia.gov/unemployed. Need help please. Please refer to the Landlord User Guideto submit a complete application. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. your government to-do list property taxes, car tags, voting, and more. Got two email responses that had zero to do with my issue. Received a letter to notify them of how much I made. Was unable bc I was not given a pin number. Same thing with me. Thanks! 800-827-1000 Hours: Monday through Friday, 8:00 a.m. to 9:00 p.m. It is for insurance purposes that I need this and it is pressing. He has zero income and were about to lose our home. I am unable to log in to Gov2Go account. They got my benefits I believe since Oct 2020. Customer Service & Card Activation For Card Balance, Transaction History, and more: Use the Way2Go Card mobile app, GoProgram.com or call 1-800-961-8423, 24 hours everday! Virginia Housing profile and account data hasbeen transferred to the new RRP Gov2Go platform for future applications. Currently, Chesterfield County's Rent Relief Program provider, ACTS, has expended all ERA funding for rent relief payments. Some localities have further restrictions; check with your county. ET, 800-749-8387 Taking a 3 day holiday during a pandemic.HOW DO I GET THIS pin GIVE ME A LIVE PERSON. I hear the frustration in the system from each of the reps I talk to even though they are lovely, the process of the VEC seems completely broken and the reps have no power to correct mistakes or actually help callers. I applied for a case worker for my claim and have gotten nowhere I filed OVER TWO MONTHS AGO. I could hear them perfectly and it didnt sound like a professional place of work. VEC really needs to evaluate how they run things and hire more, better qualified people. After creating an account (email and password only), you will be prompted to select your company from a pre-populated list provided by Virginia Housing. At this point I dont know what to do.I. Is the Portsmouth office open? We may have to go to court, I assume is next step? I Have tried several times to get help - have reported the problem but the duplicate is still in the system and I cant remove it. If you'd like to speak with us on the phone, give us a call at 1-877-350-0038. Please consider the option of visiting an office in the vicinity if safe and feasible. I did everything I was supposed to and vrs accepted claims. This entire system is a joke. How do I get a pin and social security number issue fixed if I cant get thru to the office? I made a appointment with VEC over the phone and never got a call. I have been trying to collect unemployment benefits since the end of September 2021. Please visit the website to find the answers. PLEASE CORRECT THIS SO I DO NOT HAVE THIS PROBLEM THIS SUNDAY. 8:00 a.m. to 9:00 p.m. ET. Landlords will not receive notification if their tenant is ineligible as applicants cannot submit an application if they are deemed ineligible during the screening process. What can I do to actually speak with someone or how can I get this pin ?! I, NEED TO REST MY PASSWORD BUT I THINK MY EMAIL WAS WRONG IN FILE . You can try any of the methods below to contact Gov2Go. Your real card info stays hidden. 8:00 a.m. to 9:00 p.m. 866-832-2363 is not working AT ALL. English| Espaol | Kryol Ayisyen. Not that helpful unfortunately. Will this assist me ?? You tell so many people that help can be had online when it cannot. I called the Secretary of State office tasked with elections. That is strange! 877-222-8387 Told that i could sign up for pua and get 158.00 a week since I disqualified for regular unemployment..I havent got. You can continue chasing the office/check your status online at regular intervals until payments normalize. The Virginia Employment. Sign in with your email. ET, 800-827-0648 Whats insane is that even though they denied my claim and told me I have to refile once they verify my wages from my last job ( which they cant confirm if they received the fax I sent on March 8th, again) they have contacted my last employer ( they one they deny I worked for for over a year) but they still say they cant use that contact to confirm my employment. The application is not available via going to getgov2go.com. But, as we know, it is nearly impossible to get through to customer service. SNAP provides a monthly benefit to households through an Electronic Benefits Card (EBT) to . Please try finding answers online since there might be limited phone support due to the shortage of staffing. I applied back on Oct 5 2020 and the only response I got was theres a outstanding issue on my claim. It's a smart app that reminds you what's due and helps you take care of it. I'm literally in tears. OLATHE, Kan.- (BUSINESS WIRE)- Leading digital government solutions firm NIC Inc. has launched a new digital tool, TeleGov, making appointment scheduling easy for a growing number of government agencies across the country. Please visit the website to find the answers. What should I do now??? Its frustrating but you have to try. I was told by a rep this is a recurring issue. Please continue chasing the office/check your status online at regular intervals until payments normalize. Now va wants their money back but I cant get someone on the phone to change it from regular UI to PUI?!? 8:00 a.m. to 5:30 p.m. MT, 866-229-7389 Please I need advice on what to do since I did not receive nothing since October and today I am really struggling on finding a job and keep up with resources. A landlord cannot proceed with an RRP application without the tenants cooperation. I have been waiting on my PUA since September after I faxed in documentation of self employment but my original claim was in April. I was claiming in DC but after filling for an extension and waiting 11 weeks they told me I am ineligible because I did a tiny bit of work in VA and should claim there. When I call the automated check claim it says mine expired. Disgusting the way you all treat your citizens. Fogg said they can be filed online or by calling (800) 897-5630. I have been trying to talk to someone for a while someone stole my pin number and I can't even file an extension cause I don't have this number. Virginia Unemployment Customer Support Phone is 1-866-832-2363. I need to recover my gov2go. The squeaky wheel gets the grease. I have been calling that number all day for the last 3 days. I am going through the same exact thing and cant get ahold of anyone! Please check the status online. The Unemployment Office might be inundated with pending requests. Same problem. Call from Mexico: 01-800-681-8054. How do I get someone to cancel my claim? I hope I can get some direction from someone. That might not be possible due to the high call volume. Federal government websites often end in .gov or .mil. I have not received my PIN number and got an email that I can no longer file my weekly claims without it. Same issueinvalid credentials because of their bad two step verification by phone when signing up. Please be aware that it will take 3-4 business days for you to receive payment. All I need is a pin but I cant get it because Im either hung up on or left on hold for over half an hour before being hung up on. Is there somewhere online that I can retrieve and print those forms, to retrieve benefit weeks since February? Ive sent emails and faxes but have never received anything back. The https:// ensures that you're connecting to the official website and that any information you provide is encrypted and sent securely. Login - Way2Go Website. I did make an appointment for an agent to call me but its 2 weeks from now. But if they wanted me to pay my taxes they would call me, email or find someone to come to my house or even try to jail me. Its a scam. Benefits should begin May 1. Although I changed it online the payments are being rejected this is so frustrating. Two weeks ago I made a phone appointment that was scheduled for today and nobody called. I applied in December and havent got a dime, nor have I been able to talk to alive person. XEROX , XEROX and DESIGN , Way2Go Card and GoProgram are trade-marks of Xerox Corporation in the United States and/or other countries. I'm interested in learning more about Paramount Builders' products. Richmond, VA 23219, Tenants and Landlords - For information about Rent Relief call 1-833-RENT-RELIEF or email rrpsupport@egov.com, Virginia Department of Housing and Community Development. As usual with any tax-payer paid government agency, it does not work well and you cannot get any live assistance whatsoever! Thats why SO many people need to speak with a human who knows what theyre talking about. Please call the Unemployment Office for a faster resolution. Deposit Notification by Phone or Email: Register your mobile phone to receive notifications and alerts at www.GoProgram.com or 1-800-961-8423. Those who file a new claim can start claiming weeks for payment once their application has been processed, usually in 1-2 business days. If I lose my house over this I WILL mass tort sue. I was. I have 2 kids and losing everything I have car house life.. and my gov dose not care!!! It is allowing for me to apply for them online but I do not receive payments anymore, and I have been accepted until the date of September 1st. Learn more, watch our video Apply for and manage your GI Bill and other education benefits to help pay for college and training programs. Its ridiculous! Landlords should login into their Gov2Go Virginia RRP Outreach organization which can be locatedhere. Looks like someone has to update the system. How hard is that? Thanks. Please explore. I cannot log into my gov2gov app bc I forgot my password. but some how Im suppose to survive please help. Thank you. I have not received help since July 2020. Ive received my pin and amount that Ill be receiving but my pin and social would work when filing my weekly claim. I registered and when it has let me log on, it kicks me out! how do I file? Like to actually talk to a person or get to be placed on hold wouldnt bother me. The .gov means its official. Im starting to think I was just scammed It didnt ask me any other information just my SSN and banking. Discover which options are the fastest to get your customer service issues resolved.. Note: If you would like to change the banking or payment information on file for your claim, please call 1-800-897-5630, then select 1 from the second option list provided, and then select 3 from the third option list provided. Now when I have to rely on them (at no fault of my own) I, and many others like me, are treated as if we do not matter. Can anyone tell me what to do or how he can get through to a person????? Contact Permission. I have not gotten paid in 7 weeks! ET, 888-385-0235 The user name and password are correct but the log in button does not take it. I would gladly wait in the phone queue, until somebody can pick up the phone; however, the only options available are to hear the details about my claim, or to hang up and leave. We don't have any cell phone contact info for them now. The staffers on the other line are over-worked and are doing everything they can to help all of the people that are contacting them. Just sickening. Who can I contact regarding my payments?? Be prepared for long wait times because lots of people are trying to do the same thing that you are. Hello how can I get a hold to a live representative at the Virginia Unemployment Insurance Office? I was working in VA but due to Covid I lost my job and was homeless had to move back to my hometown CA where Ive been applying for edd in but CA didnt tell me I needed to file in VA UNTIL THE 5th time I applied its been over a year dealing with CA but since CA told me to contact VA I havent been able to . You can use the Resources or FAQs section of the website. This is obviously avoiding payment. Hours: Monday through Friday, Secure Email Use for confidential answers to account questions. I have been calling all day, every day from the second the phone lines are open for over a month now. Good luck. Hello Sam, I was receiving deposits in my checking account my unemployment but since I applied for PUA, PEUC or LWA, In Gov2Go it just no info at all. Hello I really need help no answer I want today to vec Office they not open yet and they did not answer any call I need did they do this by purpose I dont think they busy like that because Ive been calling for 2 weeks every day!!!? At least add a few updates. Good luck. Please keep following up. Is it normal that every time I call the 866-832-2363 phone number it asks me for my social and bank account information? Now all of a sudden everytime I click on my gov2go app to file, it states SORRY YOU HAVE NO MORE WEEKS TO FILE so if you or someone could lead me in the right direction then I would highly appreciate it. For non-English speakers:Select 0 to connect to a call center agent. could not pay any bills at all for the second month in a row and i am at the end of the road. Have been trying since March first waiting for a update of some type. How do you visit an office? Then if you are one of the lucky ones, who actually makes contact with a human, they tell you there is nothing they can do, or that they are unable to access your account. My 401K just to pay bills, Secure email use for confidential answers account... 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