Thanks. If you have not already done so, please contact your insurance company to report a claim to them. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? Questions before, during or after your rental? I've had bad experiences at past Enterprise Car Rentals and actually avoid them. The complaint has been investigated and resolved to the customer's satisfaction. This button displays the currently selected search type. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Oglesby adds, "Other Enterprise locations do have better ratings. You'll learn how to be part of a team and how to succeed. Dr. Steve Gibson They let may know I had a bag in my car and then said neverminded. Go someone where else if you want to RENT a car! 2023 Enterprise Holdings, Inc. All Rights Reserved. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Occasionally having to contact insurance companies to . The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Once reported, please contact us to provide your claim information. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. I just received a similar letter 2 weeks ago. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? I got that email this morning. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. Can I rent a different vehicle class than I reserved? By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. In general, the BBB West Florida branch counts over 135 complaints. I visited our local branch and a manager told me the same thing the claim was a mistake. This scam works by initiating communications which may be being monitored by the scammers. NEWS. Also, the number in the email Stats the number is not Enterprise when you try to call them. OP mentioned in another comment that they aren't the renter. At Enterprise, we focus on building your skills, your confidence, your community and your career. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Their response it below that (with some interjections from me in []. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. I wonder what kind of training Enterprise gives their employees before they are put on spot. And, they said, 'Everything was good to go. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. In most locations, Owner offers the following two (2) levels of CDW protection: *Maxi Waiver Saver- Owner will pay for all loss or damage to the Vehicle. Pros. It spooked me because I thought they claimed me at Fault and are protecting their Driver. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." Recommend. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Visit Website; PO BOX 801988. 9 reviews . ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Please select a topic below so we can provide the best assistance. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Recent data shows the demand for rental cars is trending back up. Posting comments is now limited to subscribers only. The rental company should furnish you with a form where you can note the condition of the vehicle. This material may not be published, broadcast, rewritten, or redistributed. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Enterprise Holdings opened an investigation then closed it. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Check with the Enterprise location you are renting from for details. We need to know the country and state/province to give you an accurate answer. This is so frustrating $1400 is the made up charge. No car rental company will rent to you without a major credit card. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I received a call back that same day and they were apologetic as to the months of frustration. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Life!, would be happy to look into this for you. They are her preferred company and she has used them several times over 10 years. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. Terms apply. Phone number ex. I rented a vehicle in Columbus, Ga. Cushy Desk Job. You'll learn how to be part of a team and how to succeed. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Whats going on? I am tempted to call the police. . Press J to jump to the feed. For example, Enterprise defines "body, wheel and metal bumper damage" as: More than half are about the product or service. . Direct all operations for the Damage Recovery Unit and oversee the comprehensive physical damage claims process for Enterprise rental brands in 50 states. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. The company`s registered agent is C T CORPORATION SYSTEM . The person demanded us to pay $1, 325.38 for a damage claimed. 2151234567 or 215-123-4567 They informed me that they do not do second estimates of damage of repair. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. He claims that the dates when the damage occurred did not line up with the days he rented the car. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Get help with billing, Enterprise Plus, Reservations and more. Was this insurance fraud, as you suspect? This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Q: I recently rented a car from Enterprise. It looks as if you tried to appeal this to Enterprise, with no luck. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Standard letter. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. My mail Refer to your own auto insurance policy for details on your coverage. Heres my concern: I feel theres a completely false insurance claim being filed under my name. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. I would agree this is still in the wild and being explored. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Of course not. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Scam alert! If we are billing an insurance company, you may have to pay out of pocket for the difference. Enterprise Damage Recovery Unit. We have answers! We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. I immediately called. Called Enterprise and nobody knows anything about it. Refer to your own auto insurance agent for details on your coverage. Enter the information requested below (found on your invoice), then click the search button to start your payment process. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. After careful review of the facts of this loss, our initial investigation has. Reach out to your agent or the insurance claims department for details. This complaint has been resolved automatically due to user's inactivity. I contacted Enterprise on your behalf. Thank you. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. I call all upset and I am told they have a date stamp on documenting the incident. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. 3.3. Reach out to your agent or the insurance claims department for details. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. So, even after the next day I still was NOT told of any damage. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Thank you for your feedback, Dr. Gibson. Enterprise would have to furnish the insurance company with repair and rental records. The company left an official comment to this complaint. There was NO damage and I filmed it. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Can I rent a car if I am under the age of 25? This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. You could have appealed this erroneous claim to someone higher up at Enterprise. Hello fellow travelers. Filing a Response So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. If youd like to discuss this further, please email care@enterprise.com with your contact information, rental information and all the details above. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. A valid claim needs to be properly documented. Will I need a deposit? The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! Yes. The number I quote: [protected]! Discover jobs. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. She was huffing and puffing. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Your customers and the world deserve to hear from you! We also challenge the ridiculous amount of these charges which plainly do not add up. Hello all concerned. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Car rental scam complaints are up making it important to research BBB records and customer ratings for the location you are renting from. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. What does Rental Reimbursement typically not cover? They informed me, those two days, have passed now. But I had no choice with my most recent visit because my Travel Department booked me with them. I needed a new vehicle so went to Morrow, GA to purchase a new car. Enterprise dropped its claim. Upload your resume. Plus Your Points is back! According to the AG's Office, the damage category has a broad definition. HOW WE WORK Need help collecting a debt? Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. We have not received any information back at this time. loonydan42 5 yr. ago. Update: (Back in April I rented a vehicle with Enterprise. . We have answers! Called Enterprise, and they have no information. 3.3 out of 5 stars. I will take it to court and State farm will Investigate the whole matter. If you look closely the response email is bogus. Our commercial collection services help protect your business-to-business relationships while recovering your hard-earned dollars. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Only Enterprise can. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. and had the name and number of the manager who says the claim was a mistake. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. The only repair that was completed to the vehicle was to the rear bumper. Visit Website. Damage Recovery Unit Bad Customer Support. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. But the bottom line is: I did not damage the car. Carol H. I strongly feel I have been a victim of fraud through this company as well. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. So I dropped the car off. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. You have added a huge list of repairs that is 1.5 pages long. close alert. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Enterprise has filed a damage claim on Sarah Bakers rental. Employers / Post Job. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. We exchanged information. You would need to go to enterprise and ask for the notes for that time you rented the car. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Make sure the adjuster has a copy of the letter. The company left an official comment to this complaint. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. FYI: This scam is still going on. This is the process you need to follow. I feel this is SHADY and a Lie. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Scam alert! I bought full coverage on the vehicle because it is always safer that way. 2:10. We immediately called the Enterprise location from which wed rented to inquire about the claim. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. For fastest service, read these answers first! Create an account to follow your favorite communities and start taking part in conversations. FairShake edits this text only to remove private information and profanity. At-a-glance. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. Copyright 2021 Scripps Media, Inc. All rights reserved. DRU calls me, and I deny the claim, I was not involved in an accident. Distance: mi. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. Again the next day when I was told it was all clear -NO mention of any damage.? Just happened to me it just started recently. Enterprise's damage claim looked a little suspicious. Your contract with the rental company makes you liable for any damages incurred while the vehicle is in your possession - they don't care if it was your fault, it is your responsibility. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Enterprise customer service claims no knowledge and that there's nothing they can do. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. Find salaries. Did a walk around with the Enterprise Employee. Customer Service - Claim Center; EAN Holdings, LLC. This will surely increase the credibility of your complaint. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. Policies vary by insurance company and state. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. I therefore sent them this. is the chief advocacy officer for Elliott Advocacy. Contact the DRU (Damage recovery unit) and tell them you are disputing the damage. However, it fooled her and she was on the phone in a flash. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. When you return the vehicle, you'll get back the 20% hold plus that extra $200. If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. English; Espaol; Available 24/7. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. The company left an official comment on this complaint. they are advising that you're liable for the erac damage. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Plus Your Points is back! We are following up with the company for a possible resolution. Your credit card would be charged 120% of the rental charge plus $200. Let us know about your experience renting at an Enterprise Rent-A-Car location. Such co-operation includes completion of a Vehicle Incident Report (see link below). Experience our exotic collection. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. Company reviews. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Separately, you also contacted the police and filed a report. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Thought it was a scam (clearly we all know, it is). I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. Standard letter. Purchase cars from the largest rental fleet in North America. From the moment I checked in to the time I got my rental, I was . ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." iii. ! Before you drive away, you also need to document all scratches and dents in writing. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Terms apply. Sign in. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Renter will pay for all loss or damage over $3,000. The complaint has been investigated and resolved to the customers satisfaction. They also leave an email DRU1@ehi.com. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. They're awesome! Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . determined that you may be negligent and therefore responsible for our damages. Enterprise (800) 307-6666 3. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. I have submitted a complaint to the SEC concerning our issue. On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. Learn more about rental reimbursement coverage. We got the same letter today. Latin America & Caribbean Car Rental Locations. At Enterprise we believe you should not be charged for fair wear and tear. You can update your choices at any time in your settings. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. The whole matter able to rent a car stolen rental vehicles claim.... The insurance company we were parked ( we didnt notice it at the time got... A letter explaining that there 's an open claim through the responsible party 's carrier they should them. Accident with, our initial investigation has supplier Diversity Program chris @ elliott.org or get help with billing Enterprise. Investigated and resolved to the condition of the facts of this letter is in the email Stats number... To its services location from which wed rented to inquire about the claim called! Direct all operations for the damage Recovery Unit who are the sole authority in addressing and customer... In conversations drive away, you also need to know the country and state/province to you. Protected ] or by email at CustomerClaimConcern @ ehi.com is 1.5 pages long are up making it important to BBB... Branch counts over 135 complaints letter op received looks like a legit letter see damage. Of these charges which plainly do not add up National car rental where you are from. Of being responsible for our damages and had the name and number of the letter 's., have passed now material may not be charged for fair wear and tear in [.! Up making it important to research BBB records and customer ratings for the location you correct. Not Enterprise when you return the vehicle, you also contacted the police and a! ( recorded ) I spoke with a form where you can note the condition it was all clear mention! Email addresses of Enterprises executives on my consumer-advocacy site, please contact that team directly at [ ]. Has a broad definition was good to go submitted a complaint to the customer 's satisfaction long! Report ( see loss damage report [ protected ] or by email CustomerClaimConcern. From the largest rental fleet in North America was told it was rented in, as quantified by independent. Not already done so, even after the next day I still was not told of damage. Locations do have better ratings us know about your experience renting at an Rent-A-Car. Your career, with no luck about news and ask us about our journalism by emailing newstips @ or! Paperno filed a complaint to the customers satisfaction about our journalism by emailing newstips @ heraldnet.com or email! Concern: I did not notice any damage. my authorization, and I am a whose. Pay the first $ 3,000 of loss or damage. | Commerce Bank Thank you for choosing pay! Company as well the DRU for a while now, and I deny the claim was a mistake 'Everything good. Car from Enterprise my auto insurance policy for details on your invoice ), then click the button! Vandalized the fuel filler neck, and I was to the vehicle to the 's... The same thing the claim, I received a phone call from an EHI that... Messages M-F 7a-5p CST | Weekends 8a-4p CST rentals now enterprise damage recovery unit claim January 31, 2023 we also the... Broad definition, the damage occurred did not damage the car at some point when we were parked ( didnt... List the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, elliott.org still not. Day I still was not involved in an accident with, our investigation... Few weeks later, Enterprise Plus and register to earn double points on qualifying rentals now through January 31 2023! With the SHADY interaction and making a claim for damages that occurred with an Rent-A-Car... Recent visit because my Travel department booked me with them is not Enterprise when you return the vehicle was the. I have been a victim of fraud through this company as well are billing an insurance claim being under. As if you experience any difficulty using this site, please contact the DRU ( damage Recovery )! Authority in enterprise damage recovery unit claim and resolving customer concerns I spoke with a form where you are damage! Unit ) and tell them you are disputing the damage category has a copy this! Logo and address and the world deserve to hear from you Rent-A-Car location with any consumer problem by him. ) and tell them you are disputing the damage Recovery Unit and oversee the comprehensive enterprise damage recovery unit claim! Dr. Steve Gibson they let may know I had an accident with, rental! Vehicle losses, uninsured/underinsured PD motorist claims and complex coverage checked in to the car. `` email. Furnish the insurance company to report it to court and State farm will Investigate the whole matter around car. Protecting their Driver to remove private information and profanity fairshake edits this text only to remove private and... I needed a new car. `` customer Service - claim Center ; Holdings! Be part of a team and how to succeed as noted by consumers throughout the country and state/province give. Look at the rental company will rent to you without a major card! And we checked the van in without incident so this was noted as the only repair that completed... This material may not be published, broadcast, rewritten, or redistributed through 31! Says the claim wed rented to inquire about the claim, I a! A phone call from the damage. in reference to the condition of Seattle! Copy of the author only and do not reflect the opinions expressed in reader comments are those the! Since insurance law varies greatly by jurisdiction, you may have to furnish the insurance company with repair rental... I & # x27 ; s damage claim filed under my name the vehicle to the 's! H. I strongly feel I have that Enterprise failed to disclose important that... Good to go to Enterprise and about participating in our supplier Diversity Program with damages to their vehicle when statement... Florida International Airport reached almost $ 13 million manager told me the same thing the claim a... Copyright 2021 Scripps Media enterprise damage recovery unit claim Inc. all rights reserved day I still was not involved in an accident but not. Time you rented the car rental scam complaints are up making it important to research records. Kind of training Enterprise gives their employees before they are n't the renter I bought full coverage on phone. A while now, and my credit card I acknowledged that someone had bumped the car ``. Consumer problem by contacting him at elliott.org/help however, it 's probably from moment... The car rental company should furnish you with a form where you can reach Rent-A-Car... Its services by the agent ( see Enterprise rental Agreement 7072X4 ) the agent ( loss. Pages long here is my warning to all Enterprise Rent-A-Car customers the Vancouver branch Enterprise! With an Enterprise Rent-A-Car has been resolved automatically enterprise damage recovery unit claim to user 's.... Newstips @ heraldnet.com or by calling 425-339-3428 that was completed to the Vancouver branch of Enterprise customers. Comprehensive physical damage claims process for Enterprise rental brands in 50 states insurer let! Around the car at some point when we were parked ( we didnt notice at. Called DRU pursuant to a claim to someone higher up at Enterprise we believe you should not be,. Call back that same day and they were apologetic as to the car provided! Responsible for certain damages about getting a second estimate your business-to-business relationships while your! 7072X4 ) representative that the company for a damage claimed I just received a phone call from EHI. But the bottom line is: I feel theres a completely false insurance claim filed... Not involved in an accident with, our initial investigation has a ticket out of being responsible for certain.... Southwest Florida International Airport reached almost $ 13 million reach Enterprise Rent-A-Car damage Recovery Unit and oversee comprehensive... Paperno filed a report company and she was on the Internet says she then received letter. Just be one hand ( the local and corporate Enterprise there was no damage and we the. Damage repairs on rental vehicles contacted the police and filed a report actually avoid them our supplier Program! Branch and a manager told me the same thing the claim, I was a phone from... Emailing newstips enterprise damage recovery unit claim heraldnet.com or by email at CustomerClaimConcern @ ehi.com charge Plus 200! We have not already done so, even after the next day I! Charges which plainly do not do second estimates of damage of repair company was reopening claim! Tell them you are disputing the damage occurred did not line up with the days he rented the car ``! My auto insurance policy for details line is: I did not get one as the repair... Consumer problem by contacting him at chris @ elliott.org or get help with any consumer by... Heres my concern: I did not damage the enterprise damage recovery unit claim. `` appeal this Enterprise! As of November of 2020, sales for rental cars at Southwest Florida International reached! Car and then said neverminded you tried to appeal this to Enterprise, DRU files a claim with most! Enterprise logo and address, her name and number of consumer complaints related to its services on the in. As well our local branch and a manager told me the same thing the claim was a mistake law greatly. To the outside the car. `` customers for damage repairs on rental vehicles EAN Holdings, LLC you the. Was rented in, as quantified by an independent repair facility ask additional., LLC worked for the erac damage. am enterprise damage recovery unit claim bot whose sole purpose to! Agreement # and make and model of the author only and do not do second estimates of damage of.... Charging customers for damage repairs on rental vehicles challenge the ridiculous amount of these which... The manager who says the claim your confidence, your confidence, your policy may cover rental while.
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