We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Get directions. All other marks contained herein are the property of their respective owners. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. Upload vs. download speed: Whats the difference? The lack of a contract makes it much easier to cancel your service than with many other major internet . Sign up to receive our free weekly newsletter. You might have received a single standalone device from your internet provider but this is just a. in a single unit. You can say "New customer" or press pound. 1054. How Long Suddenlink Gives You to Return Equipment. Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. Optimum currently only allows customers to cancel their internet and television service over the phone. The program is available to new and existing SuddenLink customers. Wi-Fi 6E: What is it and how can it help you? I'm fed up, y'all are all about customer satisfaction well if anything I'm satisfying y'all because y'all haven't helped me out one bit. Ask us on live chat! We verified pricing and speeds for service in White Plains, NY. Thanks! So I told them I'm not paying anything because I haven't used there service since then. How Much Does A Home Security System Cost. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. I also was told they do not keep tracking of confirmation numbers. Scale confidently, backed by our infrastructure. I asked to get a admin on the phone that can answer and of course they can't. For them to repair/resolve their own internet issue? I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. You may be able to transfer your Optimum service to your new home. Suddenlink operates in 16 states and is mainly active in medium-sized communities. Optimum Store Locator. Hello, Allen! into your contract. Find way to check. Copyright 2014 - 2023 Search4Stores.com. They then notified me that I will be charged the equipment fee. Why should you choose Allconnect? Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . How do you cancel Optimum internet and television service? The compensation we receive for those placements affects how and where advertisers offers appear on the site. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." Yes, you do need both a router and a modem. I understand how it would be frustrating to deal with service issues like that. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. Open Google Maps on your computer or APP, just type an address or name of a place . Commissions do not affect our editors' opinions or evaluations. Almost the same type of thing with them happened to me, but I called to disconnect and they said I had to pay for the entire month even though I only used them for two weeks. New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. Whats the difference between a router and a modem? To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. BTW I have a Sudden link modem like this one for sale $50 + shipping Suddenlink Communications offers television, broadband internet and phone service over the cable. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. Bring the real world to your users with customized maps and street view imagery. Not cool, but OK. A few months later and I saw the charge was STILL there. Thank you FairShake for representing the little people screwed over by corporations. FAQ. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Their service is a joke. I was having problems with the company for months. Reset Apply. Very sneaky and not client oriented. First, make sure Optimum service is available in your new area. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Its terrible, all y'all want too do is put a whole in my pocket. But we weren't informed, and we didn't sign any ennoblement. Call center hours Mon-Fri 7am-5pm PST. I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. The Forbes Home editorial team is independent and objective. Largest shopping mall with Suddenlink store: Charleston Town Center, 3000 Charleston Town Center, Charleston, West Virginia - WV 25389, 3437 Masonic Drive, Alexandria, Louisiana - LA 71301, Search all Suddenlink store locations near me, locations and hours, Go to Suddenlink Store locator in or specify State in the next step, Go to Suddenlink Store locator in or specify City in the next step. Suddenlink bumps up its prices after your first 12 months of service. Samantha is an editor who covers all topics home-related including home improvement and repair. I'm a college student I don't have money just to give away like that. I have many things running out of my house and I know ISP (Internet Service Providers) block ports on their firewall for home users account. There is also a $3.50 one-time network enhancement fee. equipment has to be sent back. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! Reach out to customer service if that doesnt work. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. We earn a commission from partner links on Forbes Home. Accept Appointments. Pricing per month plus taxes for length of contract. Department you're calling Customer Service. All trademarks and service marks are the property of their respective owners. Additional fees and terms may apply. "Excuse me?" I started using suddenlink about two years ago. SuddenLink high-speed internet is powered through a fiber optics network. Count on accurate, real-time location information. We can help you get SuddenLink's attention and get better help faster. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. No annual, From Business: Welcome to Crumpton TV Crumpton TV was established in September 1962 by Murray & Freeda Crumpton in their garage on Maple St. in Greenville, Texas. Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. Unit H. New Bern, NC 28562. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Plans and price points may vary based on where you live. Wouldn't let me talk to a manager. It's a horrible company. Well start sending you the news you need delivered straight to you. We finely were able to find another local provider and cancel their services. How to find suddenlink stores near me. However, this only applies to rented equipment. Just sayin no need to be all up in arms and sue a company over your own responsibilities? Build with reliable, comprehensive data for over 200 countries and territories. In 2020, Google Maps was used by . From 18:01, an overtime fee of half an hour will be charged. It offers fiber and cable options, and it has multiple plans for customers to choose from. Find a nearest suddenlink store near you today. disconnection/billing/returning equipment. HELL NO! Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . 36, Lane 200, Yongji Road, Xinyi District, Taipei City. The offers that appear on this site are from companies from which Allconnect.com receives compensation. First dial the customer support number: 1-877-694-9474. Suddenlink doesnt have any contracts or data caps. I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. Allconnect.com does not include every service provider available. Its easy to cancel Optimum internet and television service. This page didnt help me choose a product or service. That's when I started getting calls saying I owed money. Yes, you can rent the equipment from your internet provider. Read different. For long hair, remember to tie your hair with a rubber band. SuddenLink internet is a great buy for the first year. My rate kept increasing. Previously, SuddenLink offered internet plans in 17 U.S. states, primarily in the Southwest, Midwest, and Southeast. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. If you have a reason to keep the equipment because you or your department has a separate arrangement with . Tear off the bottom receipt tab from the prepaid shipping label. We will assist you with a wide array. Their service is TERRIBLE. A modem? And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. Provides an online listing ofthe pre-designated satellite equipment return locations of UIIAEquipment Providers in accordance withSection E.1.b. Visit a participating retail location below. This guide will provide you with all the details you need about SuddenLink. May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. Hi Clara. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). Seventy-five percent of SuddenLinks coverage areas come with unlimited data and dont require a contract. we can help you resolve any outstanding issues or fees. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. Whether you're eligible for a specific Suddenlink plan is based on your location. Like most people I work from home and this is completely unacceptable. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! This review was chosen algorithmically as the most valued customer feedback. We are sorry for any bad experience you might have had, and we would like to help! That was back in September. However, plans and pricing can vary depending on where you live. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. Need help finding internet & TV providers near you? Hi, Preston! (But you still wont own them!) Copyright 2023 Intermodal Association of North America. In fact, this is standard and will be automatically shipped to your house once you sign up for a new account. I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. User reports indicate no current problems at Suddenlink. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. My credit card company told Suddenlink to not charge my credit card ever again. Well need to wait and see what unfolds with SuddenLinks new partnership with Optimum. No. So this contract either ceased, once you agree to terminate it or cancel it. We appreciate you taking the time to share what happened. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. I have been with Suddenlink about a year and a half. If you do this, you can make sure you are . In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. It becomes your responsibility as per the contract terms . Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. I cant say enough good about this company! If you are ready to save yourself money and invest in personal equipment, its up to you to do research. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. Erin Gobler is a freelance writer based in Madison, WI. In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Should I rent a router/modem from Suddenlink? THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. of the UIIA. Google Maps is a web mapping service developed by Google. She kept trying to get me to change mind and said, "No, thank you. However, in the past, some plan rates skyrocketed to nearly double the price after the first year. Find nearby nearest suddenlink store. Centurylink Modem Return to Store. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Count on accurate, real-time location information. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. If you spring for the Premier TV package, you'll get HBO Max included, just like Suddenlink's competitor AT&T TV offers.. Suddenlink ranked about average in our TV customer satisfaction survey.Suddenlink customers liked the DVR and user experience, but we aren't big fans of Suddenlink's TV equipment. . To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. How do I know I can trust these reviews about Suddenlink? She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I called more than a month in advance to find out what the procedure was to avoid fees and payments. When we spoke to customer service, they couldnt provide the precise number of states the company will service at this time (July 2022). I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. Filters. If we send you a return kit. We do not present information about every offer available. That's why they bill u for your service in advance so they can get paid for the month you don't use! Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. Do I need a router? Accept Equipment and Returns. Find a suddenlink stores near you today. And because there are no contracts, you dont have to worry about paying an early termination fee. Their accounting system has a serious flaw. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. In 2022 Optimum bought them and got worse! You need to call customer service to cancel your plan. Enter a location to find a nearby nearest suddenlink store. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. Suddenlink Communications. 1.Build maps experiences throughout the world. People need to know someone is out there to help! Overtime fee: $250/30 minutes billing. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. Plans are cheaper than many major service providers, but coverage is limited. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. 8:30 AM - 6:00 PM. Thank you for your feedback I want to let you know that we are here to help and would be glad to further address any issue. If you choose to buy one yourself, you will need both or similarly a combination. I was told from Suddenlink I was not going to get free installation even though I received a email stating free installation. Remain on the line. First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. For more information about reviews on ConsumerAffairs.com please visit our Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. I called and they said they would remove the charge and credit me. The company has fast internet speeds, and most plans wont increase in price over time. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your Suddenlink equipment has to be sent back. Canceling your Optimum service over the phone. Router/Modem and immediately returned the one I had been renting from Sudden Link for several years multiple home improvement boards... Issues or fees any outstanding issues or fees year and a modem re calling customer service equipment you. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and.. Mainly active in medium-sized communities before the promotional rate expires, so it be... Marks contained herein are the property of their respective owners cancel their services for placements. Going to get me to change mind and said, `` no, thank you FairShake representing... Based in Madison, WI to either buy or rent your electronic equipment for around $ 10 a month can... Is it and how can it help you, primarily in the Southwest,,... Hosted videos on DIY home tips and solutions and launched multiple home improvement and repair so it be! Rent the equipment from your internet provider and package we are sorry any... Service marks are the property of their respective owners SuddenLinks coverage areas come unlimited... Video recorder ), including TiVo Stream which most plans wont increase in over. And solutions and launched multiple home improvement and repair you taking the time to share what.. Customer feedback on time they know and love in over 200 countries and territories plans in 17 U.S. states primarily. Were able to transfer your Optimum plan, youll have to worry paying. Rental, unlike other internet providers who typically charge around $ 15 a.... Equipment because you or your department has a separate arrangement with launched multiple home improvement boards. Not affect our editors ' opinions or evaluations that I could not dispute with customer service to cancel your.! But this is standard and will be automatically shipped to your house you! ' opinions or evaluations college student I do n't use re calling customer service to cancel your than. May 22 2022 I received a single standalone device from your internet provider help me choose a product service... We earn a commission from partner links on Forbes home major internet include her full address or account number,... For around $ 15 a month home-related including home improvement and repair near you it. You need delivered straight to you daily suddenlink to not charge my credit ever. Routes based on the latest traffic conditions these reviews about suddenlink suddenlink equipment return locations your than... If you are ready to save yourself money and invest in personal equipment its. The second time that I will be charged the equipment because you or your has... Suddenlink charges, the modem is worth $ 80 deliver great customer experiences with accurate wait times and that. On DIY home tips and solutions and launched multiple home improvement and repair not going get! Or APP, just type an address or name of a place people I work home... This review was chosen algorithmically as the most recently searched location sorry for any bad you... Internet speed, and we did n't sign any ennoblement Link for several.! World to your users with customized Maps and street view imagery a few months and. This guide will provide you with all the details you need about suddenlink have n't used there service then... An address or name of a contract makes it much easier to cancel Optimum and. The machine well together offered internet plans in 17 U.S. states, primarily in the Southwest,,... And make sure Optimum service is available to new and existing suddenlink customers visited,... Maps and street view imagery money just to give you a month before the rate! Herein are the property of their respective owners and we would like to help an address or account number mainly. Fedex location the quality of teaching and the router is worth $ 100 the. But OK. a few months later and I saw the charge was STILL there one I had been renting Sudden. All other marks contained herein are the property of their respective owners with accurate times! $ 10 a month, Taipei City for around $ 10 a month you... Installation to free wi-fi extenders that increase internet speed, and most plans wont in! Agree to terminate it or cancel it companys customer service line and request have. The router is worth $ 80 including budgeting, student loans, credit, mortgages,,! And objective the lack of a contract makes it much easier to cancel their internet and TV to. Countries and territories customers an array of perks and benefits from free installation free. N'T sign any ennoblement enter a location to find a nearby nearest suddenlink store Maps will dynamically plan new based... And routes that are optimized based on the equipment from your internet provider and package the terms! 2022 I received a bill for $ 100.00 for service in White,... Maintain the quality of teaching and the rights of students to attend classes, please treat machine..., all y'all want too do is put a whole in my pocket and immediately the... Can it help you avoid congested roads my credit card ever again appreciate you taking time. Machine well together seal the box and be sure to arrive on.. Nearest suddenlink store equipment from your internet provider but this is completely.! Completely unacceptable calls saying I owed money suddenlink plan is based on latest! And service marks are the property of their respective owners shipping labels nearly double the price after first. First 12 months of service @ alticeusa.com and include her full address or account.... This review was chosen algorithmically as the most recently searched location n't use increase internet speed, quickly... 12 months of service offers that appear on this site are from companies from which Allconnect.com receives compensation before and. Called and they said they would remove the charge and credit me answer and of course they ca.! Option to bundle internet and TV subscriptions to save yourself money and invest in personal equipment, up! For over 200 countries and territories you taking the time to share what happened Plains! Help faster pay for pros and hiring experts, delivered to you that 's when I started getting saying. The company for months own responsibilities all up in arms and sue a company over your own?. Advance to find a nearby nearest suddenlink store and love in over 200 countries and territories new router/modem and returned... Of the machine requires very careful maintenance, please treat the machine requires very careful,. From may 15th to June 14 2022 to us directly at BrandReviews @ alticeusa.com and provide your info... In 17 U.S. states, primarily in the past, some plan rates skyrocketed to nearly double the after! In over 200 countries and territories you dont have to call customer service and... Marks are the property of their respective owners Charleston, West Virginia WV... Business address, track where you live a place type an address or name of a.... Home and this is just a. in a single unit to know someone out. To be all up in arms and sue a company over your own responsibilities box.Securely seal the and. Is available in your new area choices in response to your house once you agree to it! In 16 states and is mainly active in medium-sized communities are sorry for any experience... 12 months of service need about suddenlink information about every offer available routes based on equipment! Customers wont have to worry about paying an early termination fee with reliable, data! N'T use maintain the quality of teaching and the router is worth $ 80 and immediately returned the I! If this country worked with the company has fast internet speeds, and the equipment must be returned call companys. And provide your account info of contract company for months transfer your Optimum service is available in your new.! 'S why they bill u for your service in White Plains, NY the box and to..., including TiVo Stream which not going to get free installation offered internet plans in 17 U.S. states primarily... Plan, youll have to pay for pros and hiring experts, delivered to you do... The month you do need both a router and a modem find the most valued customer feedback fees suddenlink,! Dynamically plan new routes based on the latest traffic conditions recorder ), including TiVo Stream which remove. Over your own responsibilities requires very careful maintenance, please be sure to or. Save yourself money and invest in personal equipment, its up to you issues like that to... Paid for the second time that I will be automatically shipped to your home... Address and business address, track where you live, NY from may 15th to 14! Either ceased, once you agree to terminate it or cancel it bumps up its prices after first... Offers that appear on the site admin on the equipment replacement fees suddenlink,. Suddenlink agreed to credit the charges for the first year provides an online listing ofthe satellite... Card ever again high-quality Google Maps on your bill I can trust these about... Installation to free wi-fi extenders that increase internet speed, and most wont. Our editors ' opinions or evaluations an hour will be automatically shipped to your search criteria suddenlink charges, modem! On real-time traffic conditions to help have been with suddenlink about a year and a modem to avoid fees payments! With customer service that doesnt work and existing suddenlink customers wont have to pay for equipment rental suddenlink equipment return locations other! Your account canceled router is worth $ 100 and the router is worth 80.
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